547 is not upgradeable via the normal processes as this is a pre-production/engineering build that should not be on any glasses. Please warranty these glasses for a replacement. If you have any issues doing so, please reach out directly.
Hi,
Please refer to Ian's comment on warranty and the glasses firmware and reach out directly.
Using another Motorola phone is not going to resolve the issue you are seeing.
Your comments are automatically flagged as spam by our system. This could be because of your IP address location or not using a clear text username. Hence your comments don't disappear but need to go through a manual approval process.
Dear Afedorch, Can you leave me your email address? I can't comment on my serial number in the post. Comments always disappear.
To Afedorch:
I re-registered a Motorola phone. The serial number is: ZY22F639N2
Why do my comments keep disappearing
To Afedorch:
I bought a new moto phone. And go through the registration process again according to the process.
The new serial number is: ZY22F639N2
To Afedorch:
I bought a new moto phone. And go through the registration process again according to the process.
The new serial number is: ZY22F639N2
To Igraves:
First of all I'm in China and warranty service can be very difficult. Because the glasses are not sold in China, I bought them on the second-hand market. Currently, I only have the glasses themselves and no other proof of purchase. If there is any way I can manually update the firmware please let me know
Thanks for your replies - Afedorch, Igraves.
To Afedorch
I bought a new moto phone. And go through the registration process again according to the process.
The new serial number is: ZY22F639N2. If you need any further actions from me, please reply to me directly.
To Igraves
Is there any other way for me to update the firmware?
First of all I'm in China and warranty service can be very difficult. Because the glasses are not sold in China, I bought them on the second-hand market. Currently, I only have the glasses themselves and no other proof of purchase.
If there is any way I can manually update the firmware please let me know
547 is a pre-production/engineering build. It is not upgradeable through the normal process. These glasses should be returned for a full warranty replacement. If you have any issues doing that feel free to reach out directly for help at [email protected]
547 is not a production firmware release. There is no upgrade path for this pre-production/engineering firmware. These glasses should be retuned to where you bought them for a warranty replacement. If you need help, please email me at [email protected]
Yes, i see the firmware version of the glasses in the settings.
But I didn't find out how to update the firmware version.
1094592600
My Phone: motorola edge X30(XT2201-2)
Android version: 13
Software version: T1SC33.52-8-22
When I connect ThinkRealityA3 for the first time, my phone will automatically open UDC.
At this time, the firmware version on the glasses side is shown in the following figure.
Then after waiting for a period of time, all the software is installed and updated, including UDC.
At this time, I opened TR HUB app, and no firmware update prompt appeared.I would like to ask how to update the firmware version, or manually, and hope to get your support.
I bought the mobile phone myself, not in the development kit, but I still hope to experience the examples in spaces sdk and get your help.