Hi Afedorch,
Thank you for looking into this hand-tracking issue. I've attached the log files for your review. If further discussion or clarification is required, please feel free to reach out to me at anilsolanki@phibonacci.ai.
My availability for a meeting is within Indian IST, from 9 AM to 7 PM. Please schedule a meeting at your convenience if needed.
Looking forward to your feedback.
Thank you for your prompt response and suggestions.
We did obtain the Spaces Hand Tracking Sample Demo from SDK 15 initially and encountered issues with it. Subsequently, we also tried SDK 17, but unfortunately, the hand-tracking functionality remained non-functional.
Regarding the registration of our device with Lenovo Hub, we don't have that information readily available. The device configuration was already in place when we received it, and we haven't made any changes to it ourselves. We are in the process of reaching out to our Lenovo partners to gather more information on this matter.
If you have any further insights or recommendations on resolving the hand-tracking issue, we would greatly appreciate your assistance.
Thanks for the replay. We get the Spaces Hand Tracking Sample Demo from SDK 15. We can try SDK 17 and let you know the status.
The app gives There is No hand tracking available ERROR
We checked Thinkreality VRX document but there is no software update button available.
No software update is available.
The app gives Hand Tracking Not available ERROR
Anilsolanki
I want to inquire about an issue we're facing with the Lenovo VRX device. We've been trying to enable hand tracking, but it's not working. To check this, we updated the Qualcomm service to version 15. However, after this update, the Lenovo VRX UI(Home) disappears and doesn't display properly. When we restart the Device, it briefly appears for about 2 seconds and then turns into a black screen. We also attempted to remove the service using ADB commands, but that didn't resolve the issue. Do you have any suggestions or solutions to help us resolve this problem?