No software update is available.
The app gives Hand Tracking Not available ERROR
We've diligently attempted to resolve the hand-tracking issue by updating the device, but unfortunately, no software update is available. We've also searched for firmware downloads or related documentation, but no such options appear to be available. Despite our best efforts, the hand-tracking problem remains unresolved.
Additionally, we conducted tests using the hand-tracking sample provided in the Snapdragon SDK, but it also did not work. The issue persists even in VRX home. Furthermore, our attempts to create a custom SDK app have not led to any improvements.
For your reference, we've attached a screenshot of the device, including software details.
We kindly request your guidance and assistance in addressing this persistent hand-tracking problem. Any insights or support you can provide would be greatly appreciated.
On VRX Hand Tracking can not be active simultaneously with the controllers. Try removing the batteries from your controllers (on the latest firmware just not moving/using the controllers is enough) and check if hand tracking is working now. Try using the Hand Tracking sample from our pre built Snapdragon Spaces Sample that comes together with the SDK package.
Hi
For VRX the Spaces Services come delivered with the device firmware and can not be modified unless you have been given a special build from Lenovo.
The current VRX firmware version 673 has Spaces Services 0.14.1 installed.
By trying to remove the Spaces Services you likely disabled some Spaces functionality required to run VRX Home. I'd recommend to factory reset the device via adb.
Anilsolanki
I want to inquire about an issue we're facing with the Lenovo VRX device. We've been trying to enable hand tracking, but it's not working. To check this, we updated the Qualcomm service to version 15. However, after this update, the Lenovo VRX UI(Home) disappears and doesn't display properly. When we restart the Device, it briefly appears for about 2 seconds and then turns into a black screen. We also attempted to remove the service using ADB commands, but that didn't resolve the issue. Do you have any suggestions or solutions to help us resolve this problem?