With the vast landscape of the Snapdragon Spaces Ecosystem, stem it may be a bit difficult whom to contact about which support issue. Here's a guideline on which party is responsible for an issue you would like to report.




Issue TypeExamplesResponsible Party
Snapdragon Spaces SDK (Snapdragon Spaces Services, Plugin, and Samples)
  • An API in the Snapdragon Spaces Plugin is not working as expected or missing
  • The Snapdragon Spaces Samples do not run or some perception feature samples do not work on a device
  • A combination of Snapdragon Spaces Services and Snapdragon Spaces Plugin does not work together
Qualcomm, Snapdragon Spaces support
Snapdragon Spaces Forum | Qualcomm
Device hardware
  • Hardware defect is suspected, broken camera, USB cable, etc.
  • Device is overheating 
OEM
Device firmware
  • Firmware updates are not available on a device
  • Bugs that were determined to be rooted on a firmware level
OEM
Device core apps
  • A functionality in the core apps is missing. For example, this could be taking screenshots, recording
OEM
Qualcomm Chipsets, Adreno, or Hexagon
  • Does a Qualcomm chipset offer specific functionality
  • What version of Hexagon should be used with a chipset
  • Does adreno support a compression formart or codec
Qualcomm, Developer Network support
Developer Network | Qualcomm 
3rd-party devkits
  • Everything related to DigiLens Argo
OEM (unless applicable for all Snapdragon Spaces devices then Snapdragon Spaces support)
Non commercial devices
  • Pre-release and custom hardware
OEM and your Qualcomm Customer Engineering contact. If the contact is unknown contact Snapdragon Spaces Support Snapdragon Spaces Forum | Qualcomm

Engine issue

  • Engine components such as RenderPipeline, EventSystem, Physics, Animation
Unity or Epic Games depending on platform